We all have those conversations that we need to be at our best for. Come learn how to communicate effectively when the stakes are high. What exactly is a crucial conversation? A crucial conversation is defined as “A discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When it comes to risky, controversial, and emotional conversations, skilled people find a way to get all relevant information (from themselves and others) out into the open.” They ask clarifying questions to encourage others to add their knowledge to the “shared pool.”

Learning Objectives:

“As individuals are exposed to more accurate and relevant information, they make better choices.”
“When people purposefully withhold meaning from one another, individually smart people can do collectively stupid things.”
When a decision is finally reached, everyone knows why/how you got there and can be committed to the final decision.